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Robert Padron
#gigcxguy ⬩ EVP, Arise Virtual Solutions ⬩ Chief Growth Officer ⬩ Former Chief Customer Officer ⬩ Ops Powerhouse ⬩ Marketplace Platform Builder ⬩ Servant Leader ⬩ Disruptor ⬩ GenAI Enthusiast ⬩ Dynamic Public Speaker
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My first job was at the local Publix supermarket when I was 16.I was a Front Service Personnel.Back then and still today, Publix was hailed as a great place to work.The company had such a strong culture and development program.They wanted us to know that we had value beyond our job.Which was why my job title was Front Service Personnel, even though I was Bag Boy.My job wasn't about simply saying "paper or plastic." I was an integral part of the customer experience no matter where I stood on the job hierarchy. That experience taught me that culture matters.And it's not only the responsibility of our "bosses" but everyone on the team.Culture is displayed in the way we treat, mentor, and guide people.The result? Publix had a team of content employees who knew they mattered and who felt invested in and cared for. Those employees took that experience and passed it on to every customer they served.It's a beautiful chain reaction. When you cultivate a culture that treasures your team, they treasure your customers right back. But it starts with realizing that your "bag boy" carries more than groceries.They carry the spirit of your company. Let's invest in all our employees, regardless of their position.This will create a ripple effect of loyalty, satisfaction, and exceptional customer service.
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Michelle Norcross
VP, Contact Center Operations | People Leader | Stakeholder Relations | Financial Planning | Customer Experience | Continuous Improvement
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This is such an important topic. The customer experience is not owned by someone who has a title, but by every person in the organization. Titles don't matter, salaries don't matter and role doesn't matter. Every person in an organization has an integral role in delivering the kind of experience that builds brand loyalty and creates lifetime customers. Everyone is/should be working toward the same goal(s) and everyone should clearly understand their unique value in helping to achieve the desired outcome.
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Donald Shay
Store Manager
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I started in retail at 18 years old- now turning 35I spent almost 14 years at Walmart, moving up the ladder. Never once interviewed for a job up the climb. The challenge of working and planning such a complex company was exciting and rewarding. Never did I see myself leaving Walmart but life happens.Joining Ollies as a Store manager after needing to relocate back to Pa and again tried to climb the ladder. An Ollies Store Manager their mission is simple and clear. Plan your manifest, make room for the freight, crush it in 2 days, easy lets roll. I grew bored and moved over to District LP. Covering four states worth of stores and endless travel, this became clear I should of stayed running a store. Me sitting still and searching for internals was not my thing.Petco Store Manager- before training was over it knew it wasn’t for me. Took a jump based on the pay specifically. I knew this was not for me. As an animal lover the idea of being over animals sounded great, till you as the gm are the one cleaning the cages. Very limited hours due to volume size, with a stock price hovering under $2.00Gabes Store Manager- Great bigger box than Ollies so time to roll again. More money so lets make the jump again. Five trucks a week, perfect lets plan some freight. If only it was that simple. Inconsistency with processes would be an understatement.I’m not sure if retail management is getting stale, or once you work for the giants of the world everything else seems less rewarding. Retail and retail management is surely changing.
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As I look back over the last six months with ALDI SOUTH, a few key themes stand out. Joining this vibrant community has been a rejuvenating experience, and I am eager to share the highlights with you.🌱 Growth & Learning:From day one, I've been surrounded by opportunities to expand my horizons and learn. Each day presented a new challenge, and with the guidance of my incredible colleagues, I have tackled them head-on. This environment thrives on innovation and evolution, truly embodying the spirit of #ReprogramRetail💡 Culture & Values:Two events encapsulate the essence of our company culture - the Summer Party and the Summer Summit. Both events were not just celebrations but moments of unity, creativity, and shared vision. It's in these moments that our values come to life, reminding us that we're not just employees but a family passionate about reshaping the retail landscape.🏆 Milestones & Achievements:Our journey has been marked by milestones that reflect our collective drive and determination. Each success, no matter how small, is a testament to our unwavering commitment and the strength of our team.As I reflect on the past six months, I'm filled with gratitude, excitement, and anticipation. We have recent openings that might be your gateway to this exhilarating journey. If you're passionate, innovative, and ready to make a mark in the retail landscape, we want you on board: https://lnkd.in/eNds5XVE
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Reflecting on my recent experiences of significant change, such as relocating to a different country and transitioning to a new job and industry, I've been genuinely amazed by the journey from being an expert to becoming a complete novice all over again.It has been quite an emotional rollercoaster, encompassing feelings of doubt, resistance, and even chaos. I must admit, I didn't anticipate encountering such emotions or the accompanying fear they brought along.Recalling my time at ALDI, I've come to realise that one crucial factor in determining the extent of fear during each transition was the presence of clear expectations. When expectations were well-defined, it significantly reduced the fear associated with the change.I'm curious, how clear are your expectations? #change
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Elizabeth Lugones
VP CLC Professional Services
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Dunkin Donuts 🍩 marked the beginning of my work life at the age of 16. Rising early, I'd often declare, "time to make the donuts." Passing by the exact location I worked at this weekend prompted my reflection on the invaluable lessons it taught me about business management and teamwork.- Acknowledge the pivotal roles of your team and customers in sustaining your business.- Emphasize the importance of a robust operational framework. This Dunkin Donuts operated 24 hours a day and supplied donuts to other locations. Any mishaps here affected multiple stores and customers. Effective communication and coordination were imperative for successful execution.- Take note of your customers' preferences, dislikes, moods, and triggers. I swiftly learned that preparing coffee exactly as my regular customers preferred, ready for them before they reached the counter, significantly brightened their day.- A warm smile and genuine inquiries such as "how are you?" or "safe commute?" laid the foundation for building relationships.- Extend the above principles to interactions with your co-workers and team.- Show support for your team by being present and willing to assist, even if the task is not within your designated role.#leadership #businessmanagement #teamwork #customerexperience #peoplefirst
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Rahul Udyawar
Senior Analyst, People Services Generalist | Quality Assurance | HR Shared Services
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At Walmart and Sam’s Club, there’s a career path for everyone. Dasha Long’s story exhibits what’s possible with vision, commitment, and mentorship. A Merchandise Compliance Manager at Sam’s Club in Moore, Oklahoma, Dasha shares, “I had multiple managers give me exposure throughout the company. I realized Sam’s Club has a lot to offer career and growth wise.”Check out the video below to learn more about Dasha’s inspiring story!
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James Ethan Brown
Apria Healthcare Inc.
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Working at Dunkin' Donuts was life-changing. It Started at 14, it shaped my next five years, boosting personal and professional growth. Key principles cultivated:#1 Responsibility: Beyond serving customers, being punctual and owning tasks.#2 Time Management: Juggling tasks efficiently in the fast-paced environment.#3 Work Ethic: Early mornings and demanding tasks taught the value of hard work.#4 Customer Relations: Importance of exceptional service and handling feedback.#5 Problem-Solving: Dealing with challenges and finding solutions on the fly.#6 Community Connection: Connecting with the local community personally.#7 Ambition and Growth: Ignited a spark of ambition for personal and professional achievements.I am grateful for the experience and the foundational lessons I learned that have carried me forward in my personal and professional journey. #dunkindonuts
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Astrid Roed
Shelter Operations Manager, Animal Humane Society
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Loyalty comes from the heart. When your team is loyal, it is because they feel their leaders have their best interests at heart, they all care about the mission, and the team, and they know you are there for them. Successful leaders understand well that their team is what makes them successful. Take care and support those who are out front.
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Frank Arena, MM
Retail & Financial Management Professional
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Yesterday, The GIANT Company had their annual business meeting which was held in Hershey, PA.It was good to reconnect with so many people. The meeting was well organized and fun.For those of you who are not familiar with the structure of store roles at GIANT, there are three Assistant Store Manager roles who all work under one Store Manager. Each ASM has a specific focus.My background throughout all of my 17 years in combined experience at GIANT has been strongly related to Front End operations until I was swapped to a different ASM role at the very end of 2021. Ideally, it is best for anyone interested in becoming a Store Manager to have knowledge and experience in all three ASM roles first. So, being reassigned to a grocery role was the next step in moving forward, but was a major change for me. It is a completely different set of knowledge and challenges despite the similar title.It was well known that I had limited knowledge of grocery and heavily relied on learning my newly assigned role from other managers with center store knowledge I had developed connections with.Anyone who knows my work, knows I typically approach things a little differently and I tend to focus on details and organization while utilizing the tools in front of me. I need to know the 'why' in order to plan for the 'how.'This being said, the road of this new role was full of learning curves and leaning on others to help me through and provide feedback I needed to hear even when I disagreed.So, given my limited experience in this specific role, I was shocked (but humbled) to hear my name called as ASM of the year for Center Store for 2022 which was the first year I took the role!This was my first award at a business meeting in my entire GIANT career so it really means something to me. It is quite ironic though...most everyone probably did a double take for the category of the award. My former managers and colleagues told me later they would not have guessed I would get an award for grocery before getting one for Front End or Customer Experience...it is actually quite humorous, but telling of the work completed in this role.I am super excited to be given such awesome recognition! But getting such an award does not come without a strong team and great support network. Therefore, I thank my grocery team working alongside me and for the other managers who provided their knowledge and support along the way.Awards to individuals often neglect all the others who where part of the end result, so I would be remiss not to strongly acknowledge this fact and really ensure the entire team receives recognition for this award as well. They deserve a shout out for all their hard work and dedication too.Congratulations to all deserving of recognition and thank you GIANT for allowing me to connect families and build a better future. It's great to be a part of a 100-year-old growing business.#GIANT2023ABM#TGC100 #100YearsOfGIANT
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